Job Description
Are you a night owl looking for a lucrative career opportunity? Apex Digital Solutions is urgently hiring for a Night Shift Customer Support Specialist to join our dynamic remote team. We offer a direct-hire position with competitive pay, comprehensive benefits, and the flexibility to work from home.
Join us in providing top-tier technical support to our clients during our off-peak hours. If you thrive in a self-directed environment and have excellent problem-solving skills, we want to hear from you today.
Responsibilities
- Provide exceptional customer service to clients via phone, email, and live chat during night shift hours (typically 11:00 PM - 7:00 AM EST).
- Resolve technical issues and troubleshoot software or hardware problems with minimal supervision.
- Document all interactions accurately in our CRM system to ensure seamless handovers to day teams.
- Manage multiple tickets efficiently while maintaining a high standard of quality and response time.
- Collaborate with the day shift team to escalate complex issues and ensure 24/7 operational continuity.
- Adhere to company policies and security protocols to protect sensitive client data.
Qualifications
- High School Diploma or equivalent; Associate’s degree preferred.
- Previous experience in customer support or technical helpdesk roles (remote experience is a plus).
- Reliable high-speed internet connection and a dedicated workspace free from distractions.
- Strong written and verbal communication skills in English.
- Ability to work independently and maintain productivity during non-standard hours.
- Basic computer literacy and aptitude for learning new software quickly.