Job Description
Join Our Team in Mesa, AZ with Full Relocation Assistance! We're urgently seeking a dedicated IT Support Specialist to join our innovative team. If you're passionate about technology and ready to relocate to sunny Mesa, Arizona, we'll handle all moving logistics—making your transition seamless. Enjoy competitive pay, comprehensive benefits, and the opportunity to work in a dynamic, forward-thinking environment. Apply today and start your new career journey with us!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues via remote and on-site support
- Manage user accounts, permissions, and security protocols
- Deploy and configure new IT equipment across the organization
- Document IT processes, incidents, and resolutions in ticketing systems
- Collaborate with cross-functional teams to enhance IT infrastructure
- Train employees on new technologies and best practices
Qualifications
- 3+ years of experience in IT support or helpdesk roles
- CompTIA A+ or similar industry certification required
- Proficiency in Windows OS, Active Directory, and cloud platforms
- Strong troubleshooting skills with hardware/software issues
- Excellent communication and customer service abilities
- Experience with ticketing systems (e.g., ServiceNow, Jira)
- Ability to lift 25 lbs for equipment maintenance
- Valid U.S. driver's license (for occasional on-site support)