Job Description
Join our dynamic team at TechSolutions Inc. as we rapidly expand in Milwaukee! We're urgently seeking a passionate IT Support Specialist to deliver exceptional technical assistance to our growing client base. This is your chance to make an immediate impact in a fast-paced environment where your expertise will directly shape our operations. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career advancement. Don't miss this limited-time opportunity to join a forward-thinking company committed to innovation and employee growth.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network systems
- Diagnose and resolve complex IT issues across diverse platforms
- Implement and maintain cybersecurity protocols
- Collaborate with cross-functional teams to optimize IT infrastructure
- Document technical procedures and create user training materials
- Manage system updates, patches, and security compliance
- Support cloud migration initiatives and hybrid work environments
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA Network+ or equivalent certification required
- Proficiency in Windows Server administration and Active Directory
- Strong knowledge of cloud platforms (AWS/Azure/GCP)
- Experience with cybersecurity frameworks (NIST, ISO 27001)
- Excellent problem-solving and communication skills
- Ability to work independently under tight deadlines
- Relevant bachelor's degree or equivalent technical certification