Job Description
Join our dynamic team at Innovatech Solutions and kickstart your career in Austin's thriving tech hub! We're seeking motivated entry-level professionals for immediate full-time roles in our award-winning IT department. Enjoy competitive benefits, mentorship from industry experts, and opportunities for rapid growth in a collaborative environment.
Our Austin headquarters offers a modern workspace with flexible scheduling, professional development stipends, and access to cutting-edge technology. Perfect for recent graduates or career changers looking to break into the tech industry!
Responsibilities
- Provide Tier 1 technical support to employees via phone, email, and chat
- Troubleshoot hardware/software issues including Windows OS and Microsoft Office Suite
- Document tickets in ITSM systems with detailed resolution steps
- Assist with device provisioning and onboarding of new hires
- Collaborate with senior engineers on complex problem resolution
- Conduct routine system maintenance and updates
- Participate in cross-departmental IT improvement projects
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows OS and networking fundamentals
- Customer service experience with strong problem-solving skills
- Ability to learn technical concepts quickly
- Proficient in Microsoft Office Suite
- Valid driver's license and reliable transportation
- CompTIA A+ certification (or willingness to obtain within 6 months)
- Excellent written and verbal communication skills