Job Description
We are urgently seeking an IT Support Specialist to join our dynamic team in Manchester. This is an immediate opportunity for a proactive professional to deliver exceptional technical support across our growing organisation. If you thrive in fast-paced environments and excel at problem-solving, we want to hear from you!
About TechSolutions Ltd: We're a leading technology consultancy driving digital transformation for UK enterprises. Our Manchester hub is expanding rapidly, and we need talented individuals to maintain our industry-leading service standards.
The Role: As the first point of contact for technical issues, you'll ensure seamless operations through proactive monitoring, timely resolutions, and user training. This critical role requires both technical expertise and exceptional communication skills.
Responsibilities
- Provide Level 1/2 technical support for hardware, software, and network systems
- Manage helpdesk tickets using ServiceNow and prioritise critical incidents
- Install, configure, and maintain desktop/laptop systems and peripherals
- Develop and maintain IT documentation including SOPs and knowledge base articles
- Collaborate with vendors to resolve complex technical escalations
- Conduct user training sessions on cybersecurity best practices
- Monitor system health and implement preventative maintenance
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA A+/Network+ or equivalent industry certifications
- Proficiency in Windows 10/11, Microsoft 365, and Active Directory
- Strong understanding of network fundamentals and cloud services (Azure/O365)
- Excellent troubleshooting skills with ability to diagnose hardware/software issues
- Customer service experience with emphasis on stakeholder management
- Relevant IT degree or equivalent professional qualification