Job Description
Are you looking to launch your career in the fast-paced world of Information Technology? Apex Systems is seeking enthusiastic and motivated Entry Level IT Support Associates to join our growing team in Jacksonville, Florida.
We are a leader in IT staffing and solutions, and we believe in nurturing talent from the ground up. If you have a passion for technology, excellent problem-solving skills, and a desire to learn, we want to hear from you. This is a fantastic opportunity to gain hands-on experience in a corporate environment without requiring prior professional experience.
Why Join Us?
- Career Growth: Clear pathways for promotion and skill development.
- Modern Environment: Work in a state-of-the-art facility in downtown Jacksonville.
- Competitive Pay: Starting at $40,000 with annual performance reviews.
We offer a comprehensive benefits package including health insurance, paid time off, and 401(k) matching. Don't let this opportunity pass you by!
Responsibilities
- Diagnose and Resolve: Provide technical support for hardware and software issues to end-users via phone, email, and in-person.
- System Maintenance: Assist in the installation, configuration, and maintenance of computer systems and peripherals.
- Documentation: Maintain accurate records of incidents, resolutions, and technical documentation.
- Network Support: Monitor network performance and troubleshoot connectivity issues as directed.
- Customer Service: Deliver exceptional support experiences, ensuring high customer satisfaction scores.
Qualifications
- Education: High school diploma or GED required; Associate degree in Computer Science or related field is a plus.
- Technical Basics: Familiarity with Windows, Office Suite, and basic networking concepts.
- Communication: Strong verbal and written communication skills with the ability to explain technical concepts to non-technical users.
- Attitude: A self-starter with a "can-do" attitude and eagerness to learn new technologies.
- Availability: Ability to work full-time hours, Monday through Friday.