Job Description
We are seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Minneapolis, MN. This is an excellent opportunity for recent graduates or career changers looking to launch a career in Information Technology without prior experience.
At CloudNine Systems, we believe in growing our own talent. You will receive comprehensive training on our proprietary support platforms and networking protocols, ensuring you are equipped to succeed in a fast-paced environment.
Why Join Us?
- Comprehensive training and mentorship programs.
- Career growth opportunities within a rapidly expanding tech firm.
- Modern office environment in the heart of downtown Minneapolis.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist customers with account setup and navigation of our web-based solutions.
- Document all support interactions and maintain accurate ticket logs using our CRM system.
- Collaborate with senior engineers to diagnose complex technical problems and escalate when necessary.
- Conduct quality assurance checks on support scripts and knowledge base articles.
- Identify trends in customer inquiries to suggest process improvements.
- Participate in weekly team meetings and training sessions.
Qualifications
- High school diploma or GED required; Associate’s degree in Computer Science or related field preferred.
- Strong written and verbal communication skills with a customer-first mindset.
- Basic proficiency with Microsoft Office Suite and web browsers.
- Aptitude for learning new technologies quickly and independently.
- Ability to work effectively in a remote or hybrid team setting.
- Reliable high-speed internet connection is mandatory.