Job Description
We are Urgently Hiring for a motivated Entry-Level Customer Service Representative to join our fast-paced team in Louisville, Kentucky. If you are looking for a career opportunity that offers growth, stability, and a supportive environment without requiring prior experience, this is the role for you. We provide comprehensive training to ensure your success.
At Apex Horizon Solutions, we pride ourselves on delivering exceptional service to our clients. As a key member of our team, you will be the voice of our brand, ensuring our customers feel heard, valued, and supported.
Why Join Us?
- No Experience Required: We train all new hires from the ground up.
- Competitive Pay: $18 - $22/hour based on performance.
- Modern Work Environment: Collaborative and tech-forward office in downtown Louisville.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, order tracking, and resolving complaints or issues.
- Process returns, exchanges, and service requests accurately using our CRM software.
- Collaborate with the sales and support teams to ensure a seamless customer experience.
- Document all customer interactions and feedback in our internal database.
- Identify opportunities to upsell products and services while maintaining a customer-centric approach.
Qualifications
- No prior experience required: We are looking for attitude and willingness to learn.
- High school diploma or equivalent is preferred.
- Basic computer literacy and typing skills (40+ WPM).
- Strong verbal communication skills with a friendly and professional demeanor.
- Ability to work flexible hours, including evenings and weekends.
- Reliable internet connection for remote or hybrid support options.