Job Description
Launch your career in the nation's capital! Capital City Solutions is urgently seeking motivated entry-level Customer Service Representatives to join our dynamic team. No prior experience required – we provide comprehensive training and growth opportunities. This is your chance to build foundational skills in a supportive environment while serving diverse clients across the DC metro area. Enjoy competitive pay, benefits, and a prime location near major transit hubs. Apply today to start your professional journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues using established protocols and escalate complex cases appropriately
- Document all interactions accurately in our CRM system while maintaining data confidentiality
- Collaborate with team members to ensure consistent service quality and knowledge sharing
- Participate in ongoing training programs to enhance product knowledge and service skills
- Meet performance metrics including response times and customer satisfaction scores
- Contribute to a positive team culture through active participation and open communication
Qualifications
- No experience required – recent graduates and career changers encouraged to apply
- High school diploma or equivalent; college coursework a plus
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with a customer-first mindset
- Basic computer proficiency and ability to learn new software quickly
- Reliable internet access and quiet home workspace for hybrid flexibility
- Positive attitude and eagerness to grow professionally
- Ability to work flexible shifts including evenings and weekends as needed