Job Description
Join our dynamic team at San Diego Community Services! We're hosting an exclusive hiring event for motivated individuals seeking immediate opportunities in customer service excellence. This is your chance to launch a rewarding career with a company dedicated to growth, innovation, and community impact. Positions available immediately! Apply now to secure your spot at our on-site interview event.
Responsibilities
- Deliver exceptional customer support via phone, email, and in-person interactions
- Resolve complex inquiries with empathy and problem-solving expertise
- Maintain detailed records in CRM systems and document case resolutions
- Collaborate with cross-functional teams to improve service workflows
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to compliance protocols and data security standards
- Train new hires on service protocols and best practices
Qualifications
- 2+ years of customer service or call center experience
- Proficiency in Salesforce or similar CRM platforms
- Strong conflict resolution and de-escalation skills
- Ability to work flexible shifts including weekends
- High school diploma or equivalent; Bachelor's preferred
- Bilingual (Spanish/English) certification a major plus
- Proven track record of exceeding performance metrics
- Valid California driver's license (if field visits required)