Job Description
Join our award-winning customer experience team in Tulsa! We're seeking passionate individuals to deliver exceptional support and become the voice of our brand. Enjoy a modern workspace, comprehensive benefits, and growth opportunities in a rapidly expanding tech company. Immediate openings available – apply today to start your career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product concerns using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with technical teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Proactively identify process improvement opportunities
Qualifications
- 1+ years customer service or support experience
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent required
- Flexible availability including evenings/weekends
- Basic technical troubleshooting knowledge