Job Description
Join our award-winning customer service team in Milwaukee! We're urgently seeking passionate individuals to deliver exceptional support experiences. Enjoy competitive pay, comprehensive benefits, and a vibrant downtown workspace. Apply today and become part of our mission to redefine customer excellence!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve billing and service issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed monthly performance targets for CSAT and resolution rates
- Contribute to process improvement initiatives
Qualifications
- 1+ years customer service experience required
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environment
- High school diploma or equivalent (college degree a plus)
- Availability for flexible shifts including evenings/weekends