Job Description
Join our award-winning customer support team in Milwaukee! We're urgently seeking empathetic professionals to deliver exceptional experiences for our growing client base. Enjoy competitive pay, comprehensive benefits, and career growth opportunities in a dynamic downtown environment. Apply today and make an immediate impact!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Process orders, returns, and account modifications accurately
- Collaborate with technical teams to resolve complex issues
- Document all interactions in CRM system with 100% compliance
- Identify upsell opportunities to enhance customer value
- Participate in weekly performance improvement sessions
Qualifications
- 1+ years customer service experience required
- Proficient in Zendesk/Salesforce CRM platforms
- Excellent verbal/written communication skills
- Ability to multitask in fast-paced environment
- High school diploma or equivalent; college preferred
- Available for flexible shifts including evenings/weekends
- Spanish bilingual candidates strongly encouraged