Job Description
Join our dynamic team immediately! We're seeking motivated Customer Service Representatives to join our Jacksonville headquarters. This urgent hiring opportunity offers rapid onboarding and competitive benefits. Help us deliver exceptional client experiences while advancing your career in a supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with cross-functional teams
- Meet/exceed performance metrics
- Contribute to process improvements
Qualifications
- High school diploma or equivalent (degree preferred)
- 1+ years customer service experience
- Strong communication and problem-solving skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to work flexible shifts
- Positive attitude and team player mindset