Job Description
Join our dynamic team NOW! Innovatech Solutions is urgently hiring a Remote Tech Support Specialist to start immediately. This is your chance to launch your career with a forward-thinking company offering flexible remote work and competitive benefits.
We're seeking a tech-savvy professional to resolve technical issues for our clients across the US. This fully remote position requires excellent problem-solving skills and a passion for customer service. If you're ready to hit the ground running, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues via phone, chat, and remote access
- Document troubleshooting steps and solutions in CRM system
- Provide exceptional customer service with first-call resolution focus
- Collaborate with engineering team on complex system outages
- Train clients on new technology implementations
- Monitor system performance and proactively address potential issues
- Maintain security protocols for remote access and data handling
Qualifications
- 3+ years of technical support experience (remote preferred)
- Proficiency in Windows/macOS/Linux operating systems
- Strong knowledge of network troubleshooting (TCP/IP, VPN, DNS)
- CompTIA A+ or equivalent certification required
- Excellent written and verbal communication skills
- Ability to work independently with minimal supervision
- Experience with ticketing systems (Zendesk, Jira)
- US citizenship or valid work authorization required