Job Description
Apex Digital Systems is seeking a highly motivated Night Shift Network Operations Center (NOC) Specialist to join our elite team in Denver, Colorado. In this direct hire position, you will be the first line of defense for our global infrastructure, ensuring 24/7 uptime and stability.
Working the night shift offers a unique advantage: a quieter work environment, less office distraction, and the opportunity to lead the team when others are offline. If you have a passion for technology and thrive in a high-stakes, fast-paced environment, we want to hear from you.
Responsibilities
- Monitor, troubleshoot, and resolve network incidents and server alerts in real-time.
- Manage and prioritize incoming help desk tickets and escalate critical issues immediately.
- Perform routine maintenance and health checks on critical infrastructure systems.
- Document all incidents, resolutions, and maintenance activities in the ticketing system.
- Collaborate with the day shift team to ensure seamless knowledge transfer.
- Ensure strict adherence to security protocols and compliance standards.
Qualifications
- Associate or Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- Minimum of 2 years of experience in a NOC or technical support role.
- Strong knowledge of TCP/IP, DNS, DHCP, and routing protocols.
- Experience with monitoring tools (e.g., SolarWinds, Nagios, Splunk) is a plus.
- Ability to work flexible shifts, including nights and weekends, as required.
- Excellent problem-solving skills and attention to detail.