Job Description
Immediate opening for Remote IT Support Specialist in El Paso, TX! InnovateTech Solutions is urgently hiring a tech-savvy professional to join our dynamic remote team. This full-time role offers competitive compensation, flexible remote work, and the opportunity to make an immediate impact in our growing tech ecosystem. If you're passionate about problem-solving and thrive in a fast-paced environment, apply today!
Responsibilities
- Provide remote technical support via phone, email, and chat for 200+ enterprise clients
- Troubleshoot complex hardware, software, and network issues across Windows/macOS environments
- Implement and maintain cybersecurity protocols including VPN access and data encryption
- Document all support tickets using ServiceNow with 99% accuracy SLA
- Collaborate with cross-functional teams to deploy cloud solutions (AWS/Azure)
- Train clients on new technologies and best practices
- Monitor system performance and proactively address potential threats
Qualifications
- 3+ years of enterprise IT support experience with remote work proficiency
- CompTIA Network+ and Security+ certifications required
- Expert knowledge of Active Directory, DNS, and DHCP configurations
- Experience with ticketing systems (ServiceNow, Zendesk) and remote monitoring tools
- Strong analytical skills with ability to diagnose complex issues independently
- Excellent written communication for technical documentation and client interactions
- Ability to work flexible hours including occasional weekend on-call rotations