Job Description
Join Detroit's fastest-growing service team! We're urgently seeking passionate part-time Customer Service Specialists to deliver exceptional experiences for our diverse client base. Enjoy competitive pay, flexible scheduling, and a vibrant downtown Detroit workspace. Perfect for students, career-changers, or those seeking supplemental income.
As a key frontline team member, you'll be the face of our innovative service solutions while building meaningful relationships with Detroit's thriving community. No prior experience required – we provide comprehensive training!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Process transactions and resolve service issues using our proprietary CRM system
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed customer records and update account information accurately
- Contribute to process improvement initiatives through team feedback sessions
- Support promotional campaigns and special events as needed
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong communication skills with clear, articulate speech
- Ability to multitask in a fast-paced environment
- Basic computer proficiency and comfort with digital tools
- Positive attitude with genuine interest in helping others
- Reliable transportation to downtown Detroit location
- Availability to work evenings and weekends (15-25 hours/week)