Job Description
Join our dynamic team at Boston Retail Solutions! We're urgently seeking motivated Part-Time Customer Service Representatives to deliver exceptional experiences at our flagship downtown location. Enjoy flexible scheduling, competitive pay, and the opportunity to work in Boston's vibrant Financial District. Perfect for students or professionals seeking supplemental income with growth potential.
Why Apply Today?
• Immediate start available
• Comprehensive paid training
• Employee discounts across partner brands
• Convenient public transit access
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and in-person
- Process transactions accurately using POS systems
- Resolve customer complaints with empathy and efficiency
- Collaborate with sales team to upsell premium products
- Maintain organized product displays and stock levels
- Document customer interactions in CRM database
- Participate in weekly team performance reviews
Qualifications
- High school diploma or equivalent (college students welcome)
- 6+ months customer service experience preferred
- Proficient with Microsoft Office suite and POS systems
- Excellent verbal/written communication skills
- Ability to work weekends and evenings (20-30 hrs/week)
- Strong problem-solving and conflict resolution abilities
- Must pass background check and drug screening