Job Description
Are you looking for a flexible part-time job in Minneapolis that values your potential over a piece of paper? Heartland Support Solutions is currently hiring dedicated individuals to join our dynamic team. We believe that great service comes from great people, and we offer a supportive environment where you can grow your career without the barrier of a formal degree requirement.
As a Part-Time Specialist, you will be the face of our brand, ensuring our clients receive top-tier assistance. This role is perfect for students, retirees, or anyone looking to balance work with life's other priorities.
Responsibilities
- Manage inbound customer inquiries via phone and email with a focus on accuracy and courtesy.
- Perform high-speed data entry and maintain accurate digital records for our client portfolio.
- Resolve customer issues and complaints efficiently, escalating complex matters to management.
- Assist with order processing, returns, and inventory updates.
- Collaborate with cross-functional teams to improve service protocols and customer satisfaction scores.
- Provide product information and support to new and existing clients.
- Ensure all documentation is filed and organized according to company standards.
Qualifications
- High school diploma or GED is required; a college degree is not mandatory.
- Strong written and verbal communication skills.
- Basic computer proficiency and typing speed (40+ wpm).
- Ability to work a rotating schedule, including evenings and weekends.
- High level of reliability, punctuality, and attention to detail.
- A positive attitude and a willingness to learn new software tools.