Job Description
Join our award-winning team at Memphis Hospitality Group! We're urgently seeking passionate Part-Time Customer Service Representatives to deliver exceptional experiences at our iconic downtown location. This flexible role offers competitive pay, dynamic work environment, and immediate start opportunities. Perfect for students, professionals seeking supplemental income, or career changers. No weekends required!
Responsibilities
- Handle guest inquiries via phone, email, and in-person with exceptional professionalism
- Process reservations and manage booking systems efficiently
- Resolve guest concerns with empathy and solution-oriented mindset
- Collaborate with cross-functional teams to ensure seamless operations
- Maintain detailed records of interactions and transactions
- Support promotional campaigns and upselling initiatives
- Adhere to brand standards and compliance protocols
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Strong communication and conflict resolution skills
- Proficiency with reservation systems (e.g., Opera, Sabre)
- Ability to work flexible shifts including evenings
- Basic knowledge of Memphis tourism assets
- Positive attitude with problem-solving aptitude
- Valid Tennessee driver's license (if applicable)