Job Description
Are you seeking a high-impact remote opportunity with immediate availability? We are a rapidly expanding US-based company urgently hiring for a Night Shift Remote Customer Support Specialist. This is a direct-hire position, offering stability, competitive benefits, and the flexibility to work from your home in New York.
In this pivotal role, you will serve as the voice of our brand during evening hours, ensuring our clients receive world-class support. We are looking for detail-oriented individuals who thrive in a fast-paced environment and are committed to delivering excellence.
Why Join Us?
- Remote Flexibility: Work from the comfort of your home in New York.
- Competitive Pay: Earn between $25 and $45 per hour based on experience.
- Direct Hire: Long-term career growth with comprehensive benefits.
Responsibilities
- Manage a high volume of inbound customer inquiries via phone, chat, and email during the night shift (e.g., 9:00 PM - 6:00 AM EST).
- Resolve customer issues efficiently while adhering to strict service level agreements (SLAs).
- Document all interactions and technical troubleshooting steps accurately in our CRM system.
- Collaborate with technical teams to escalate complex issues and facilitate quick resolutions.
- Maintain a professional demeanor and high energy levels to keep clients engaged.
- Identify opportunities to upsell or cross-sell products/services within compliance guidelines.
Qualifications
- Must be a resident of the United States and legally authorized to work.
- Reliable high-speed internet connection and a quiet home office setup.
- Previous experience in customer support, call centers, or technical assistance is preferred.
- Strong written and verbal communication skills with a focus on empathy and problem-solving.
- Ability to work independently and meet daily performance KPIs.
- Willingness to commit to a consistent night shift schedule.