Job Description
Are you looking to launch your career in the vibrant tech industry of San Antonio? San Antonio Tech Innovations is currently seeking enthusiastic, self-starters for our Entry-Level Customer Support team. We believe in talent over experience—whether you are fresh out of high school or looking to pivot careers, we provide the training you need to succeed.
As a Customer Support Representative, you will be the friendly voice of our brand, assisting clients with technical inquiries and ensuring their satisfaction. We offer a comprehensive onboarding program, competitive pay, and a collaborative work environment.
Why Join Us?
- Competitive hourly wage with performance bonuses.
- Health, dental, and vision insurance from day one.
- Paid training and career advancement opportunities.
- A supportive team culture in the heart of downtown San Antonio.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat with a focus on empathy and clarity.
- Learn and master our proprietary software and CRM tools to assist clients effectively.
- Diagnose and troubleshoot common technical issues, escalating complex problems to senior staff.
- Maintain accurate records of all customer interactions and resolutions in our database.
- Participate in daily training sessions to stay updated on product features and company policies.
- Collaborate with the sales and technical teams to ensure a seamless customer experience.
Qualifications
- High School Diploma or GED is required.
- Strong written and verbal communication skills; bilingual is a plus.
- Basic computer literacy and typing speed of 35+ WPM.
- A positive attitude and a genuine desire to help others solve problems.
- Ability to work flexible shifts, including evenings and weekends.