Job Description
We are looking for a motivated and energetic Entry Level Customer Success Associate to join our growing team in New York, NY. This is a Direct Hire position designed for individuals eager to launch a career in customer service and operations. We offer a premium work environment, comprehensive training, and clear pathways for professional advancement.
As a key member of our team, you will play a vital role in ensuring our clients receive exceptional service and support. We value integrity, initiative, and a passion for helping others succeed.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via phone, email, and chat with professionalism and efficiency.
- Resolve customer issues and complaints using a consultative, problem-solving approach.
- Collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction.
- Process and maintain accurate records of customer interactions, transactions, and feedback.
- Assist in the development and implementation of internal process improvements.
- Conduct product training sessions for new team members and clients as needed.
- Identify trends in customer feedback to help drive product and service enhancements.
Qualifications
- High school diploma or equivalent required; Associate or Bachelor’s degree preferred.
- Strong verbal and written communication skills with a focus on clarity and tone.
- Proficient in Microsoft Office Suite and CRM software (experience with Salesforce or Zendesk is a plus).
- Ability to multitask, prioritize tasks, and meet deadlines in a fast-paced environment.
- Excellent problem-solving abilities and a genuine customer-first mindset.
- Reliable transportation and willingness to work flexible hours, including weekends if required.