Job Description
Join our dynamic team in Oakland as an Urgent IT Support Specialist with immediate start availability. We're seeking a highly motivated professional to provide critical technical support during our rapid expansion phase. This contract position offers a unique opportunity to make an immediate impact while gaining valuable experience in a fast-paced environment.
Our ideal candidate thrives under pressure and possesses exceptional problem-solving skills. You'll be instrumental in maintaining our IT infrastructure while supporting a diverse team of professionals. If you're ready to hit the ground running and contribute to cutting-edge projects, we encourage you to apply today.
Responsibilities
- Provide immediate technical support for hardware, software, and network issues
- Manage and resolve help desk tickets with SLA adherence
- Deploy and configure new systems and equipment
- Document IT processes and maintain knowledge base
- Collaborate with cross-functional teams on IT initiatives
- Implement security protocols and best practices
- Monitor system performance and proactively address issues
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certification required
- Proficiency in Windows/macOS environments
- Experience with helpdesk ticketing systems (e.g., ServiceNow)
- Strong troubleshooting and diagnostic skills
- Ability to work independently with minimal supervision
- Excellent communication and customer service abilities
- Valid California driver's license preferred