Job Description
Join our dynamic team in Fort Worth, TX for an immediate start opportunity! TechSolutions Inc. is urgently hiring an IT Support Specialist to deliver exceptional technical assistance to our growing client base. This role offers competitive compensation, flexible scheduling, and rapid career advancement in a thriving tech hub. Don't miss your chance to make an immediate impact!
Responsibilities
- Provide Tier 2-3 technical support for hardware, software, and network systems
- Install, configure, and maintain servers, workstations, and peripherals
- Monitor system performance and resolve security vulnerabilities
- Collaborate with cross-functional teams on IT infrastructure projects
- Document technical procedures and maintain knowledge base
- Train users on new technologies and best practices
- Manage helpdesk tickets and SLA compliance
Qualifications
- 3+ years of hands-on IT support experience in Windows/Linux environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong troubleshooting skills for network connectivity issues
- Excellent communication and customer service abilities
- Experience with ITIL processes and ticketing systems
- Ability to work flexible hours including weekends if needed