Job Description
Join our dynamic team at TechFlow Solutions where innovation meets urgency! We're seeking an IT Support Specialist to start immediately in our Philadelphia headquarters. This is your chance to launch your career with a forward-thinking company offering competitive benefits, growth opportunities, and a collaborative environment. Don't miss out on this urgent opening – apply today and start your new role within 48 hours!
Responsibilities
- Provide Tier 1-2 technical support for hardware, software, and network issues
- Manage ticketing system and resolve user inquiries within SLA timelines
- Deploy and configure workstations, laptops, and mobile devices
- Monitor system health and perform proactive maintenance
- Document IT procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Ensure compliance with security protocols and data protection policies
Qualifications
- 3+ years of hands-on IT support experience in Windows/macOS environments
- CompTIA A+, Network+, or Security+ certification required
- Proficiency in Active Directory, Office 365, and cloud services
- Strong diagnostic and problem-solving skills with customer focus
- Experience with helpdesk software (ServiceNow, Zendesk, or Jira)
- Ability to work independently and manage multiple priorities
- Excellent verbal/written communication and documentation abilities