Job Description
Join Our Team Immediately! TechSolutions Global is hiring a motivated IT Support Specialist for a direct hire position in Cleveland, OH. This is your chance to start a rewarding career with a forward-thinking technology leader. No delays – apply today and begin your new role in days!
We're seeking a detail-oriented professional to provide exceptional technical support to our growing client base. You'll be the go-to expert for troubleshooting hardware/software issues, maintaining network systems, and ensuring seamless IT operations. If you're passionate about technology and thrive in fast-paced environments, this opportunity is for you.
What We Offer:
• Competitive salary with performance bonuses
• Comprehensive benefits package (health/dental/vision)
• Flexible work arrangements
• Professional development opportunities
• Collaborative team culture
Responsibilities
- Diagnose and resolve complex hardware/software issues across diverse systems
- Provide Tier 2/3 technical support to internal and external clients
- Manage network infrastructure including routers, switches, and firewalls
- Implement cybersecurity protocols to protect company assets
- Document technical procedures and maintain accurate system records
- Collaborate with cross-functional teams on IT projects
- Train users on new technologies and system updates
Qualifications
- 3+ years of hands-on IT support experience
- CompTIA A+/Network+ certifications or equivalent
- Proficiency in Windows Server administration and Active Directory
- Strong knowledge of cloud platforms (AWS/Azure)
- Excellent troubleshooting and problem-solving abilities
- Outstanding communication and customer service skills
- Ability to work independently and manage multiple priorities
- Relevant degree or equivalent technical training preferred