Job Description
We are currently seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Arlington, Virginia. If you are looking to kickstart your career in the technology sector with an immediate start and professional growth opportunities, we want to hear from you.
Role Overview:
As the first point of contact for technical assistance, you will play a crucial role in maintaining our IT infrastructure. We provide comprehensive training to ensure our new hires are equipped with the necessary skills to succeed in a fast-paced environment.
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and ticketing systems.
- Troubleshoot and resolve hardware and software issues, including printers, laptops, and operating system errors.
- Install, configure, and maintain desktop environments and standard business applications.
- Document technical issues, resolutions, and procedures in the knowledge base.
- Assist in the deployment of new hardware and software updates across the organization.
- Collaborate with senior IT staff to identify system trends and improve service delivery.
Qualifications
- High school diploma or equivalent required; Associate’s degree in IT or related field preferred.
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills for interacting with diverse users.
- Ability to work independently as well as part of a collaborative team.
- Eagerness to learn new technologies and obtain industry certifications.