Job Description
Immediate Opening! Start Tomorrow! Cleveland Solutions Inc. is urgently hiring motivated Customer Service Representatives to join our dynamic team. This urgent hiring position offers immediate start for qualified candidates in Cleveland, OH. If you're ready to launch your career with a supportive employer offering rapid onboarding and competitive compensation, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Update CRM systems with accurate case details
- Collaborate with team to improve service processes
- Meet/exceed customer satisfaction targets
- Document interactions and escalate complex issues
Qualifications
- Minimum 1 year customer service experience
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Proficient with Microsoft Office and CRM tools
- High school diploma or equivalent required
- Typing speed of 40+ WPM
- Positive attitude under pressure