Job Description
We are urgently hiring a dedicated Technical Support Specialist to join our growing team in Virginia Beach. This is a fantastic opportunity to join a Hiring Event where we are looking for top talent to start immediately.
In this high-impact role, you will serve as the technical backbone for our operations, providing expert troubleshooting and ensuring our systems run smoothly. We offer a competitive salary, comprehensive benefits, and a collaborative work environment.
Responsibilities
- Provide exceptional technical support and troubleshooting for hardware, software, and network issues.
- Manage and respond to incoming service requests via phone, email, and ticketing systems.
- Install, configure, and maintain computer systems, peripherals, and mobile devices.
- Document technical issues, resolutions, and customer interactions in the knowledge base.
- Collaborate with the IT team to implement technical solutions and improve service delivery.
Qualifications
- High school diploma or equivalent (Associate’s degree in IT or related field preferred).
- 1-2 years of professional experience in IT support, help desk, or technical customer service.
- Strong problem-solving skills with the ability to diagnose and resolve complex technical issues.
- Excellent verbal and written communication skills for client interaction.
- Ability to work independently and manage multiple priorities in a fast-paced environment.