Job Description
Are you a skilled IT professional seeking stability and weekend flexibility?
We are urgently hiring a dedicated Technical Support Specialist for our Jacksonville, California location. This is a Direct Hire position, offering full benefits and a permanent career path—no staffing agencies involved.
Join a high-performing team where you can manage critical weekend shifts while enjoying competitive pay and a modern work environment.
Responsibilities
- Provide high-level technical support and troubleshooting for hardware and software issues.
- Monitor systems and networks during weekend shifts to ensure 99.9% uptime.
- Log, track, and manage all IT help desk tickets and service requests efficiently.
- Perform routine maintenance, updates, and security patches on workstations.
- Collaborate with the IT team to resolve complex technical escalations.
- Assist in the deployment of new hardware and software solutions.
Qualifications
- Minimum of 2 years of experience in technical support or IT help desk roles.
- Experience working in weekend or shift-based environments is highly preferred.
- Strong knowledge of Windows, Linux, and network protocols (TCP/IP, DNS).
- Excellent problem-solving skills and a customer-centric attitude.
- Ability to lift and carry computer equipment (up to 50 lbs).
- High school diploma or GED required; Associate degree in IT is a plus.