Job Description
Are you a tech-savvy problem solver looking for a flexible schedule in the heart of Albuquerque? Apex Digital Systems is seeking a dedicated Part-Time Technical Support Specialist to join our growing team. We pride ourselves on delivering top-tier IT solutions to our clients, and we need a reliable individual to help maintain our high standards of service.
In this role, you will be the first point of contact for our clients, providing essential technical assistance that keeps our business operations running smoothly. If you have a passion for technology and enjoy helping others, we want to hear from you.
Why Join Us?
- Flexible Schedule: Perfect for students or those seeking work-life balance.
- Modern Environment: Work with cutting-edge technology in a collaborative atmosphere.
- Growth Opportunities: Potential for full-time conversion based on performance.
Responsibilities
- Provide remote and on-site technical support to end-users regarding hardware, software, and network issues.
- Diagnose and resolve technical problems efficiently, escalating complex issues to the Senior IT team when necessary.
- Maintain accurate and up-to-date records of all support tickets and resolutions in our ticketing system.
- Assist in the deployment and configuration of new workstations and peripherals.
- Conduct basic training sessions for new employees regarding company software and security protocols.
- Collaborate with cross-functional teams to improve IT service delivery and user experience.
Qualifications
- High school diploma or GED required; Associate degree in Information Technology or related field is a plus.
- Minimum of 1-2 years of experience in a Help Desk or Technical Support role.
- Strong knowledge of Microsoft Office Suite, Windows, and macOS operating systems.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to troubleshoot common hardware and software issues independently.
- Must be available to work a part-time schedule, including occasional evenings or weekends.