Job Description
Are you looking for a flexible, rewarding career in New York?
We are Apex Workforce NY, and we are urgently hiring for dynamic Part-Time Customer Service Associates. Join a fast-paced team where your contributions make a real impact. We offer a supportive environment, competitive pay, and opportunities for professional growth.
Why Join Our Team in NYC?
- Flexible scheduling to balance work and life.
- Competitive hourly rates and performance bonuses.
- On-the-job training provided for all new hires.
- Located in the heart of Manhattan.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Resolve complex customer complaints and escalate issues when necessary.
- Maintain accurate records of customer interactions in the CRM database.
- Collaborate with the sales team to ensure high customer satisfaction scores.
- Assist in maintaining a clean and organized workspace.
- Participate in weekly team meetings and training sessions.
Qualifications
- High school diploma or GED required; previous customer service experience preferred.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work weekends, holidays, and evening shifts as required.
- Reliable internet connection for remote support roles.
- Proactive problem-solving attitude and attention to detail.
- Must be authorized to work in the United States.