Job Description
We are urgently hiring a motivated Entry-Level Technical Support Specialist to join our dynamic team in Virginia Beach, VA.
At Apex Tech Solutions, we don't just look for technicians; we look for problem solvers. If you are eager to start a career in IT but lack experience, we have the perfect role for you. We offer comprehensive on-the-job training and a clear path for rapid career advancement. This is your opportunity to work with cutting-edge technology while enjoying a competitive salary and benefits package.
Why Apply?
- No Experience Necessary: We provide full training for the right candidate.
- Growth Opportunities: Fast-track promotions for high performers.
- Modern Work Environment: Collaborative team culture in a state-of-the-art facility.
Responsibilities
- Provide friendly and professional technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot basic hardware and software connectivity issues.
- Document customer interactions, issues, and resolutions in our ticketing system accurately.
- Guide customers through basic system updates and security configurations.
- Collaborate with senior IT staff to resolve escalated technical tickets efficiently.
- Stay updated on the latest technology trends to assist customers effectively.
Qualifications
- High School Diploma or GED is required.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong communication skills with the ability to explain complex concepts simply.
- Reliable internet connection and a dedicated workspace for remote support duties.
- Ability to work flexible hours, including evenings and weekends.