Job Description
Join our dynamic team immediately! We're urgently hiring for an IT Support Specialist position in Louisville, KY. This direct hire role offers competitive compensation and rapid onboarding for qualified candidates. If you're passionate about technology and thrive in fast-paced environments, apply now!
TechSolutions Inc. is a leading IT services provider with 15+ years of experience supporting businesses across Kentucky. We're expanding our Louisville team to meet growing demand for enterprise-level IT solutions. This position is critical for our operations and requires immediate placement.
Responsibilities
- Provide Tier 2/3 technical support for hardware, software, and network infrastructure
- Manage and troubleshoot Windows/Linux systems and cloud environments (AWS/Azure)
- Deploy and maintain security protocols including endpoint protection and access controls
- Document technical procedures and create knowledge base articles
- Collaborate with cross-functional teams on IT projects and system upgrades
- Monitor system health and proactively address potential vulnerabilities
Qualifications
- 3+ years of hands-on IT support experience in enterprise environments
- CompTIA Security+ and/or Network+ certification required
- Proficiency in Active Directory, PowerShell scripting, and virtualization (VMware/Hyper-V)
- Experience with ticketing systems (ServiceNow/Jira) and ITIL methodologies
- Strong analytical skills and ability to diagnose complex technical issues
- Excellent communication skills with ability to train non-technical staff