Job Description
Join our dynamic team at Innovate Solutions Group as an Immediate Start Tech Support Specialist in Albuquerque, NM! We're urgently seeking passionate tech professionals to deliver exceptional customer support and resolve complex technical challenges. This is your opportunity to launch your career in a fast-paced environment with growth opportunities and competitive compensation. Apply today to start immediately!
Responsibilities
- Provide remote and in-person technical support for hardware, software, and network systems
- Diagnose and resolve user issues with efficiency and professionalism
- Document all support cases using our ticketing system
- Collaborate with cross-functional teams to implement technology solutions
- Train users on new systems and best practices
- Maintain inventory of IT assets and equipment
- Contribute to knowledge base articles and troubleshooting guides
Qualifications
- 2+ years of technical support experience in IT environments
- Proficiency in Windows OS, macOS, and network troubleshooting
- Strong customer service skills with problem-solving aptitude
- CompTIA A+ or similar certification preferred
- Experience with ticketing systems (e.g., Zendesk, Jira)
- Ability to work flexible hours including weekends/on-call
- Valid driver's license for occasional site visits