Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in technology! We're seeking motivated individuals with a passion for problem-solving to provide essential technical support across our organization. This immediate-start position offers hands-on experience in a collaborative environment where your growth is our priority. You'll gain exposure to cutting-edge systems while delivering exceptional user experiences.
What We Offer: Comprehensive training, mentorship programs, career advancement opportunities, and a supportive culture that values innovation. Perfect for recent graduates or career changers looking to enter the IT field!
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document all IT support activities and maintain accurate ticket records
- Collaborate with senior technicians to resolve complex technical problems
- Conduct routine system updates and security patches
- Assist with onboarding new employees and equipment setup
- Participate in cross-departmental IT projects
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- Ability to work independently and in team environments
- CompTIA A+ certification or equivalent experience a plus
- Valid driver's license for occasional off-site support