Job Description
Immediate Openings! Join Our Urgent Hiring Event in Baltimore & Virginia!
Are you ready to accelerate your career? We're hosting exclusive hiring events for motivated Customer Service Representatives across Baltimore, MD and Virginia. Connect directly with hiring managers, interview on-site, and secure your next role in one day!
Why You'll Love This Role:
- Competitive compensation with performance bonuses
- Comprehensive benefits package (health/dental/vision)
- Clear career advancement pathways
- Hybrid work options available
Event Details:
- Baltimore: Oct 15, 2023 | 9AM-4PM | 100 Harbor Place
- Norfolk, VA: Oct 18, 2023 | 10AM-5PM | 245 Waterside Dr
Don't miss this opportunity – apply today!
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve complex issues using CRM systems and escalation protocols
- Process orders, returns, and account modifications with 98% accuracy
- Collaborate with cross-functional teams to improve service metrics
- Maintain detailed customer records in Salesforce database
- Identify upsell opportunities based on customer needs analysis
Qualifications
- 2+ years customer service experience in high-volume environments
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional verbal/written communication and conflict resolution skills
- Ability to multitask in fast-paced settings with KPI-driven targets
- High school diploma or equivalent; college degree preferred
- Flexibility to work evenings/weekends during peak seasons