Job Description
Join Detroit's fastest-growing tech firm as a Part-Time Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional client experiences while enjoying flexible scheduling. Perfect for students, career-changers, or professionals seeking work-life balance. Immediate openings available!
Our customer-centric culture offers paid training, performance bonuses, and opportunities for advancement. Enjoy our modern downtown Detroit office with free parking and commuter benefits. If you're passionate about problem-solving and thrive in dynamic environments, apply today!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and product concerns using CRM systems
- Process orders, returns, and account updates with 99% accuracy
- Collaborate with technical teams to escalate complex cases
- Maintain detailed customer interaction records in Salesforce
- Meet/exceed KPIs for resolution time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in tech industry
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills
- Ability to troubleshoot technical issues remotely
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends (10-20 hrs/week)
- Valid US work authorization