Job Description
Join our dynamic team as a Remote Part-Time Customer Success Specialist at Apex Solutions Group! We're revolutionizing digital experiences for Cleveland-based clients and seeking passionate individuals to drive exceptional service. Enjoy flexible scheduling (20-25 hrs/week) while making a tangible impact in a supportive, growth-oriented environment. Our hybrid culture blends remote autonomy with quarterly in-person meetups in Cleveland's vibrant downtown.
What We Offer:
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits for 20+ hour roles
- Professional development stipend ($1,200/year)
- Modern home office equipment stipend
- Flexible scheduling with core hours (10am-3pm EST)
Responsibilities
- Manage 50+ client accounts through CRM platform, ensuring satisfaction and retention
- Proactively identify upsell opportunities through data analysis and relationship building
- Coordinate cross-functional teams to resolve complex client issues within 24 hours
- Develop and maintain personalized success plans for key accounts
- Conduct quarterly business reviews with strategic clients
- Create actionable insights from client feedback to improve service offerings
- Maintain 95%+ client satisfaction score through proactive communication
Qualifications
- 2+ years customer success/sales support experience
- Proficiency with CRM systems (Salesforce/HubSpot)
- Exceptional written and verbal communication skills
- Strong analytical abilities with data interpretation
- Self-starter with remote work experience
- Associate degree or equivalent professional certification
- Availability for 2-4 in-person quarterly meetings in Cleveland
- Valid US work authorization