Job Description
Are you ready to join a high-growth team?
We are currently seeking a Customer Support Specialist to join our dynamic team in Fort Worth, TX. This is an urgent hiring opportunity for motivated individuals who thrive in fast-paced environments and are passionate about delivering exceptional service. If you are looking for a role that offers stability, growth, and a competitive salary, we want to hear from you today.
Why Choose Us?
- Competitive Pay: Earn between $18.00 and $24.00 per hour based on experience.
- Comprehensive Benefits: Health, dental, and vision insurance starting day one.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Work Environment: Collaborative office space in the heart of Fort Worth.
About the Role:
As a Customer Support Specialist, you will be the voice of our brand, ensuring our clients receive top-tier assistance. You will handle a high volume of inquiries, resolve complex issues, and contribute to a positive company culture.
Responsibilities
- Handle Inquiries: Manage a high volume of incoming calls, emails, and live chat requests from customers in the Fort Worth area and beyond.
- Problem Solving: Diagnose customer issues accurately and provide effective, timely solutions to ensure customer satisfaction.
- CRM Management: Maintain accurate and up-to-date records of all customer interactions and transactions within our CRM system.
- Team Collaboration: Work closely with the sales and technical teams to resolve escalated issues and provide feedback on customer trends.
- Training Support: Assist in onboarding new team members and participate in regular training sessions to stay updated on product knowledge.
Qualifications
- Education: High school diploma or GED required; Associate’s degree preferred.
- Experience: Minimum of 1-2 years of experience in customer service, support, or a related field.
- Skills: Excellent verbal and written communication skills with a professional phone manner.
- Technical Proficiency: Comfortable using computer systems, Microsoft Office Suite, and CRM software.
- Availability: Must be available to work flexible hours, including evenings and weekends as required.