Job Description
🔥 IMMEDIATE HIRING ALERT! 🔥 Nexus Global Solutions seeks passionate Customer Service Specialists to join our award-winning team in San Jose, Georgia. This urgent opening requires immediate availability for a full-time role with competitive compensation and growth opportunities. If you thrive in fast-paced environments and excel at problem-solving, apply today to secure your spot!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve complex issues with empathy and efficiency
- Document interactions in CRM systems with 99% accuracy
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify process improvement opportunities
- Train new team members on service protocols
Qualifications
- 2+ years customer service experience
- Proficiency with Zendesk and Salesforce
- Exceptional written/verbal communication skills
- Ability to multitask in high-pressure scenarios
- Associate degree or equivalent experience
- Spanish language proficiency preferred
- Available for flexible shifts including weekends