Job Description
Exciting immediate opportunity for a dynamic Customer Service Specialist in Phoenix, AZ! Join our fast-paced team and start your new career tomorrow. We're seeking energetic professionals to handle inbound inquiries, resolve customer issues, and deliver exceptional service experiences. This temporary position offers competitive pay, flexible scheduling, and potential for permanent placement.
Responsibilities
- Manage high-volume inbound calls and customer communications
- Resolve customer inquiries using CRM systems and knowledge bases
- Process orders, returns, and service requests accurately
- Document interactions and maintain detailed case notes
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics for quality and efficiency
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficiency with CRM software (Salesforce, Zendesk)
- Exceptional verbal/written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in high-pressure environments
- Available for flexible shifts including weekends