Job Description
Are you looking for a new opportunity? Apex Global Solutions is hiring immediately for dynamic Customer Service Representatives in Charlotte, NC. We are committed to providing exceptional service and are looking for driven individuals to join our growing team.
This is a fantastic opportunity for those seeking immediate start dates and competitive pay. Whether you are an experienced professional or just starting out, we want to hear from you!
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Process customer orders, returns, and exchanges accurately.
- Maintain accurate and up-to-date customer records in our CRM database.
- Collaborate with the sales and support teams to ensure a seamless customer experience.
- Identify opportunities to upsell products or services.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory.
- Strong verbal and written communication skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to multitask and work in a fast-paced environment.
- Must be available to work flexible shifts, including weekends and holidays.