Job Description
Join our dynamic team at Coastal Solutions Group for an immediate hiring event in Virginia Beach! We're seeking passionate Customer Service Representatives to deliver exceptional client experiences in a fast-paced coastal environment. This urgent hiring opportunity includes comprehensive training, competitive benefits, and career growth potential. Apply today and start your new career in just 2 weeks!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions and update CRM systems accurately
- Collaborate with sales and support teams for seamless service
- Meet/exceed performance metrics including call quality and resolution times
- Participate in ongoing product training to maintain expertise
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service experience
- Excellent communication and problem-solving skills
- Proficient with CRM software and Microsoft Office Suite
- Ability to work flexible hours including evenings/weekends
- Strong attention to detail and multitasking abilities
- Positive attitude and commitment to customer satisfaction