Job Description
Are you looking for a career path that values your potential over your resume? NexGen Workforce Solutions is excited to announce a Direct Hire opportunity for an Entry Level Customer Service Representative in the vibrant city of Charlotte, North Carolina. We are committed to providing a supportive environment where no prior experience is requiredâjust a drive to succeed and a willingness to learn.
In this role, you will be the face of our brand, interacting with clients to ensure their needs are met with precision and empathy. As a Direct Hire position, we are looking for individuals who want to build a long-term future with us, complete with comprehensive training, career advancement opportunities, and a competitive benefits package including health insurance and a 401(k) plan.
Why Join Us?
- Direct Hire: No temporary staffing agencies or contractsâjust a permanent career.
- Comprehensive paid training provided for all new hires.
- State-of-the-art equipment and remote-friendly hybrid work options.
- Clear pathways for internal promotion and leadership development.
Ready to launch your professional journey? We look forward to reviewing your application!
Responsibilities
- Engage with customers via phone, email, and chat to resolve inquiries and provide exceptional support.
- Process orders, returns, and account information accurately and efficiently.
- Identify customer needs and recommend appropriate solutions to enhance satisfaction.
- Collaborate with the team to meet daily performance goals and targets.
- Document customer interactions and feedback in the CRM system.
- Maintain a positive and professional demeanor at all times.
Qualifications
- High School Diploma or GED equivalent.
- Strong communication skills with the ability to listen actively and speak clearly.
- Basic computer proficiency and ability to navigate web-based applications.
- Reliable internet connection and a dedicated workspace if remote.
- Willingness to undergo comprehensive training.
- A positive attitude and a strong desire to grow within the company.