Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist in San Antonio! We're urgently seeking motivated individuals to deliver exceptional client experiences while launching their careers in a fast-paced tech environment. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of America's fastest-growing cities. No experience required – we provide full training!
Why Work With Us?
• Industry-leading onboarding program
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off & holidays
• Career advancement pathways
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues using internal knowledge bases
- Document interactions in CRM systems
- Collaborate with technical support teams for complex cases
- Meet daily performance metrics (response time, resolution rate)
- Participate in weekly training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (degree preferred)
- Basic computer proficiency (MS Office, browsers)
- Strong verbal/written communication skills
- Problem-solving aptitude
- Ability to work flexible shifts (including weekends)
- Customer service mindset with empathy
- Quick learner with attention to detail
- Valid Texas driver's license (if field support required)