Job Description
Join our dynamic team at Apex Solutions and make an immediate impact! We're urgently seeking passionate Customer Service Representatives to join our Denver headquarters. This is your chance to launch your career with a company that values growth and innovation. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed to help you thrive. Don't miss this rare opportunity to start immediately and contribute to our mission of excellence.
Responsibilities
- Handle 50+ customer inquiries daily via phone, email, and chat
- Resolve complex issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed monthly performance metrics (CSAT, resolution rates)
- Proactively identify process improvement opportunities
Qualifications
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce CRM
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- High school diploma or equivalent
- Spanish fluency strongly preferred
- Ability to start within 3-5 days of offer