Job Description
Join our dynamic team at Horizon Solutions Group and make an immediate impact! We're urgently seeking passionate Part-Time Customer Service Specialists to deliver exceptional experiences for our growing client base in the Sunshine State. This flexible opportunity offers competitive compensation, modern work environment, and the chance to develop valuable career skills while supporting our mission of excellence.
As a cornerstone of our operations, you'll be the voice of our brand, resolving inquiries with professionalism and enthusiasm. Perfect for students, career-changers, or those seeking work-life balance, this role provides training and growth opportunities within a supportive, results-driven culture.
Responsibilities
- Handle 50+ customer interactions daily via phone, email, and live chat
- Resolve billing inquiries, product issues, and service complaints efficiently
- Document cases accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex escalated issues
- Identify upsell opportunities and cross-reference client needs with solutions
- Contribute to process improvement initiatives through feedback analysis
- Maintain 95%+ customer satisfaction score through empathetic communication
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience in fast-paced environments
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Flexible availability including evenings/weekends (20-30 hrs/week)
- Valid Florida driver's license if field visits required
- Ability to type 40+ WPM with high accuracy